44roya Terms and Conditions – Complete Guide for Malaysia Users

1Introduction & Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and 44roya ("Platform", "We", "Company"). These Terms govern all aspects of your use of the 44roya platform, including the website, mobile app, and all services we offer.

44roya operates as an online entertainment platform offering a wide range of games including slots, fish shooting, bingo, and more. We are committed to providing a safe, fair, and responsible gaming environment for all players in Malaysia.

By accessing or using the 44roya platform in any capacity, you confirm that you have read, understood, and agreed to comply with all terms contained herein. This agreement is considered valid and binding even when made electronically.

2Account Eligibility

To register and use the 44roya platform, you must meet all of the following criteria:

• Aged at least 18 years of age at the date of registration.
• Being a legally recognised individual entitled to enter into contractual agreements in the jurisdiction of your residence.
• Not appearing on any exclusion list for online gambling or entertainment activities.
• Not playing on behalf of a third-party representative or agent.
• Register and maintain only one account only on the 44roya platform. Holding multiple accounts is strictly prohibited.

44roya reserves the right to request proof of age and identity at any time. Accounts found to be in violation of eligibility requirements will be suspended or terminated immediately without prior notice.

3Account Registration & KYC Verification

During the registration process, you are required to provide accurate, complete, and up-to-date information including your full name, phone number, date of birth, and a valid payment method. Any inaccurate information may result in account suspension.

The Know Your Customer (KYC) process is mandatory in the following situations:

• Cumulative withdrawals exceeding RM5,000 in a single calendar month.
• A single withdrawal exceeding RM2,000.
• When 44roya's risk detection system identifies activity that requires additional verification.
• When requested by our compliance team for operational or legal reasons.

Documents accepted for KYC include MyKad (front and back), a selfie with your MyKad, and a bank statement or account screenshot showing your name and account number. All documents are processed within 24 business hours.

4Deposits & Payment Methods

44roya accepts deposits via multiple secure payment methods integrated with Malaysia's banking system:

• DuitNow (direct transfer to phone number or IC number)
• FPX (all major Malaysian commercial and Islamic banks)
• Touch 'n Go eWallet
• Boost
• GrabPay
• USDT (Tether — crypto asset)

The minimum deposit is RM10 for most payment methods. No maximum deposit is set, however deposits exceeding certain limits may require additional verification in line with our compliance procedures.

All deposits are processed instantly and credited to your account within minutes. If a deposit is not received within 30 minutes, please contact our support team with proof of transaction.

5Cash Withdrawal

Cash withdrawals at 44roya are subject to the following policies and procedures:

• Withdrawals are only processed to accounts, digital wallets, or cards that under the same player name. Withdrawals to third-party accounts are not permitted under any circumstances.
• Minimum withdrawal limit: RM20 (digital wallet) / RM30 (DuitNow) / RM50 (FPX/bank).
• Processing time: 15–30 minutes (DuitNow, TnG, Boost, GrabPay) / 30 minutes–2 hours (FPX/bank).
• Accounts that have not completed KYC have a daily withdrawal limit of RM500.
• Accounts that have completed KYC may withdraw up to RM10,000 per day.

44roya reserves the right to place a temporary hold on withdrawals during a review process if suspicious activity or inconsistencies with account records are detected. In such cases, our team will contact the player within 24 hours.

6Bonuses, Promotions & Special Offers

44roya offers a variety of bonuses and promotions from time to time. All offers are subject to the following terms, which must be followed in full:

• Wagering Requirement: Each bonus has wagering requirements clearly stated in the relevant promotion terms, typically between 5× and 30× the bonus amount.
• Validity Period: Unused bonuses that expire within the set validity period will be forfeited automatically and cannot be recovered.
• Welcome Bonus: Available to new accounts only. One welcome bonus offer per individual, household, or IP address.
• Prohibition on Multiple Account Use: Players are not permitted to use multiple accounts to take advantage of the same promotion.
• Bonus Withdrawal Limit: Some promotions may have a maximum withdrawal limit on winnings earned from bonuses. This will be stated in the relevant promotion terms.

44roya reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any abuse of the promotions system, including the use of automated software or wagering strategies that go against the spirit of a promotion, may result in bonus cancellation and further action.

7Game Rules & Fairness

All games available on the 44roya platform operate using a Random Number Generator (RNG) that has been audited and certified by an independent third-party body. This ensures that every game round is independent, random, and cannot be manipulated by any party.

Players agree to comply with the following rules when using the platform:

• Not using automated software, bots, or scripts to play or interact with the platform in any way.
• Not exploiting bugs or technical vulnerabilities on the platform. Players who discover a bug are required to report it to our team immediately.
• Not engaging in any form of fraud, manipulation, or collusion with other players to gain an unfair advantage.
• Accepting the final decision of the game system as conclusive. System transaction records serve as valid evidence in any dispute.

The return-to-player (RTP) percentage for each game can be reviewed in the relevant game information. 44roya is committed to displaying accurate and up-to-date RTP information for all game titles.

8Player Responsibility & Responsible Gaming

44roya takes responsible gaming seriously. We recognise that a small number of users may struggle with self-control related to gambling. Players are fully responsible for:

• Ensuring that playing at 44roya is a personal entertainment choice made consciously and freely.
• Setting personal limits for deposits, losses, and playing time using the self-control tools provided in your account.
• Not playing with borrowed money or funds needed for basic necessities.
• Contacting the 44roya support team or an external assistance body if you feel that your playing activity is starting to affect your personal life.
• Making use of the Self-Exclusion feature when needed — whether temporary or permanent.

Responsible gaming tools available at 44roya include daily/weekly/monthly deposit limits, loss limits, session time limits, temporary self-exclusion, and permanent self-exclusion. All tools are accessible directly from your account settings.

9Account Suspension & Closure

44roya reserves the right to suspend or close a player's account without prior notice under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Suspicion that the account is being used for illegal activities, money laundering, or fraud.
• Ownership of multiple accounts by the same individual.
• Failure to complete KYC verification when requested.
• Use of unauthorised payment methods or incorrect information.

Players may also voluntarily close their account at any time by contacting the 44roya support team. Valid balances will be processed for withdrawal once all reviews are complete, subject to the fulfilment of all active conditions.

10Liability Limits & Disclaimer

44roya provides this platform on an "as is" basis. While we strive to keep the platform available and functioning at all times, we cannot guarantee uninterrupted service.

44roya is not liable for:

• Financial losses resulting from service disruptions beyond our control, including the player's internet issues or third-party failures.
• Game outcomes made by the player of their own free will.
• Loss or theft of login credentials due to the player's own negligence.
• Any tax or fiscal charges that may apply to player winnings under the laws of their jurisdiction.

44roya's maximum liability to any player under any circumstances shall not exceed the net deposit amount made in the 12 months preceding the relevant claim.

11Amendment of Terms and Conditions

44roya reserves the right to modify, add to, or replace any part of these Terms and Conditions at any time. Players will be notified of material changes via:

• In-account notification at least 7 days before the changes take effect.
• Update the "Last Updated" date at the top of this document.
• Push notifications within the 44roya app (where applicable).

Continued use of the platform after the effective date of any changes will be considered acceptance of the new terms. If you do not agree with any changes, you have the right to close your account and withdraw your balance before the effective date.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the 44roya platform, our team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat icon.
• Email: [email protected] (response within 24 business hours)
• FAQ Section: FAQs are available at FAQ page ours.

For formal complaints, please submit in writing to the email address above, including your account number and full details of the issue. Our compliance team will review and respond within 5 business days.

These Terms and Conditions are governed by applicable law, and any dispute that cannot be resolved by mutual agreement shall be referred to mutually agreed arbitration.